Privacy Policy

This Privacy Policy explains how Solar-Sherpa (“we” or “us”) collects, uses, discloses, retains, and protects the user’s (“you”, “your”) personal data.

Data Controller Information

Solar-Sherpa is a service operated by Omtago AB (“we”, “us”), which is the data controller responsible for your personal data.

Our contact details are:
Controller: Omtago AB
Address: Box 861, 391 28 Kalmar, Sweden
Email: hello@solar-sherpa.co.uk

The quickest way to exercise your data protection rights or ask a question is to contact us directly using the email above.

Representative: We have appointed Prighter Group, with its local partners, as our privacy representative and your point of contact in the following region: United Kingdom (UK)

Prighter provides an easy way to exercise your privacy-related rights (for example, requests to access or erase personal data). To reach us via our representative Prighter, or to exercise your rights, please visit: https://app.prighter.com/portal/14241278559

The type of personal data we collect

We currently collect and process the following information:

Name, surname, address, email address, and phone number;
IP address, browser type and version, operating system;
Advertising IDs.

How do we collect your data?

You directly provide Solar-Sherpa with most of the data we collect. We collect and process data when you:

Sign up for a course or newsletter;
Request a quote;
Contact us by telephone, email, post, or other channels such as social media portals;
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

We also receive data indirectly in the following scenarios:

IP address, when you use or view our website;
Advertiser IDs, when you click on ads placed on other websites;
We sometimes convert addresses to GPS positions using Google Places.

How will we use your data?

Solar-Sherpa collects your data so that we can:

Send you information and marketing about solar panels, solar panel installers, and related products;
Connect you with the relevant solar panel installer when you submit a quote request on our website;
Respond to you when you wish to receive information or advice from us;
Conduct analyses and market research;
Optimize our services according to your requirements and improve the website’s structure, navigation, and content;
Send targeted and personalized marketing to you;
Avoid spam, fraud, and overload attacks, and protect our IT resources.

Automated decision-making

Solar-Sherpa may use automated decision-making and profiling. We may analyze your data to create individual profiles to enhance our services. The profiling process is based on the data you have provided to us through the request form.

We will forward your request to one or more qualified solar panel installers. We may automatically evaluate your product preferences and direct your request to the relevant solar panel installer.

Upon receiving your data, each solar panel installer acts as a separate, independent data controller for your information and is responsible for its own processing. They may contact you by telephone, text/SMS, or email. We are not joint controllers with the installers, and neither party acts as the other’s processor.

You have the option to object to this automated decision-making process by reaching out to us.

You may request a list of installers with whom we have shared your information. If you would like to obtain such a list, please contact us using the contact information provided in this Privacy Policy.

Purpose and Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and General Data Protection Regulation (GDPR), the lawful bases we rely on for processing personal data are:

Quote Requests: performance of a contract;
Provision of service and customer support: performance of a contract;
Marketing (newsletter): consent;
Connection with the solar panel installer: performance of a contract;
Analyses and market research: legitimate interest;
Automated evaluation and matching of your request to suitable installers: legitimate interest
Cookies and website analytics: consent
IT security and fraud prevention: legitimate interest;
Compliance with legal obligation: legal obligation.

How do we store your data?

Solar-Sherpa securely stores your data on servers located within the European Economic Area (EEA). We have implemented reasonable security measures to protect data from loss, misuse, alteration, or destruction. It is important to note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while the likelihood is very small, there is a possibility that the data collected by us may be compromised. We continuously monitor and update our security protocols to minimize any potential risks.

We retain your data for the duration of our business relationship (up to 3 years), and afterwards only as long as necessary for our legitimate purposes, such as keeping financial and transaction records (up to 7 years).

Once your data is no longer needed, we will securely delete it without providing further notice to you.

Marketing

Solar-Sherpa would like to send you information about products and services of ours that we think you might like (Newsletter).

You have the right at any time to stop Solar-Sherpa from contacting you for marketing purposes. We will respect your preferences by refraining from further contact. If you no longer wish to be contacted for marketing purposes mail us at hello@solar-sherpa.co.uk. You can unsubscribe directly from emails sent.

Your data protection rights

Solar-Sherpa would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access	You have the right to request copies of your personal data. This is provided free of charge. We may only charge a reasonable fee, or decline a request, where it is manifestly unfounded, excessive, or repetitive.
The right to rectification	You have the right to request that we correct or complete any information you believe is inaccurate or incomplete.
The right to erasure	You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing	You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing	You have the right to object to Solar-Sherpa’s processing of your personal data, under certain conditions.
The right to data portability	You have the right to request that Solar-Sherpa transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent	You have the right to withdraw your consent, where the processing of your data is based on your consent. If you withdraw your consent, we may not be able to provide you with access to all or parts of our websites and service.
The right in relation to automated decision-making and profiling	You have the right to object to any decisions based on the automated processing of your data, including profiling.
The right to lodge a complaint	You have the right to lodge a complaint with a data protection supervisory authority. If you are in the UK, this is the Information Commissioner’s Office (ICO), www.ico.org.uk. If you are in the EU, you may complain to your local authority or to our lead supervisory authority, the Swedish Authority for Privacy Protection (IMY), www.imy.se.

If you would like to exercise any of these rights, please contact us at hello@solar-sherpa.co.uk. You may also contact our UK representative (see the Data Controller Information section above).

Data Sharing and Transfers

Service Providers:

We work with a range of service providers who process data on our behalf (“Processors”). These service providers may include cloud storage providers, payment service providers, website analytics tools, and marketing tools.
We may engage Processors located outside the EEA to assist us in delivering our websites and services to you. As a result, your data may be transferred to these service providers outside the EEA for the purpose of providing our applications, advertising, and services to you.

Solar panel installers:

In order to provide our service, we share your data with solar panel installers who can provide you with quotes for their products or services.

Professional Advisors:

We may share your data with our insurers and professional advisors when it is necessary for insurance coverage, risk management, obtaining professional advice, or for the establishment, exercise, or defense of legal claims, including court proceedings or other legal procedures.

Business Transactions:

We consider the information we collect from our users, including personal data, as a valuable business asset. If we undergo a transaction such as a merger, acquisition, or sale of assets, or if we close our business or declare bankruptcy, it is possible that personal data may be disclosed or transferred to a third-party acquirer as part of the transaction.

We store personal data within the EEA. Where we share data with installers or service providers in the UK, those transfers are covered by the UK’s adequacy status under EU law. Where any service provider is located outside the UK and the EEA, we ensure an appropriate safeguard recognised under UK and EU data protection law is in place, such as the UK International Data Transfer Addendum, EU Standard Contractual Clauses, or a relevant data protection framework. We do not rely on your consent as the basis for these transfers.

Cookies and Consent Management

We use cookies and similar technologies on our website. Cookie consent and preference management are provided through our consent management platform, Osano, which allows users to accept, reject, or modify their cookie preferences at any time. Further information about the cookies we use and their purposes can be found in our Cookie Policy.

Privacy policies of other websites

Solar-Sherpa website may contain links to other websites. Our Privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to the Privacy Policy

If the Privacy Policy undergoes any changes, we will provide a notice to inform you of the modifications.

This notice may be delivered through various means, such as email, website notification, or other appropriate methods.

It is important to review the updated Privacy Policy to stay informed about how your personal information is being collected, used, and protected.

We will notify you of any material changes by an appropriate method, such as email or a notice on our website. The latest version of this Privacy Policy will always be available on this page.

Contact Information

If you have any questions about Solar-Sherpa’s Privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@solar-sherpa.co.uk